Return & Damage Policy
At Zenvica®, we strive to deliver premium-quality skincare and cosmetic products that meet the highest standards of excellence. Due to the nature of cosmetic and personal care items, we maintain a strict No Return Policy, except in cases where products are received in a damaged condition.
For hygiene, safety, and quality assurance reasons, Zenvica does not accept returns or exchanges on any products once they have been delivered. This policy applies to all orders placed globally.
Zenvica accepts replacement or resolution only if the product is received in a damaged, leaked, broken, or defective condition at the time of delivery.
To be eligible, the customer must provide:
A clear, continuous unboxing video showing the sealed package being opened
Visible proof of product damage in the same video
The original packaging, box, and invoice
Requests without an unboxing video will not be accepted under any circumstances.
Damage issues must be reported within 24 hours of delivery
Email must be sent to support@zenvica.com
Include your order number, unboxing video, and clear images of the damaged product
After verification, Zenvica may, at its discretion:
Provide a replacement of the same product, or
Offer an alternative resolution if the product is unavailable
Refunds are not applicable for cosmetic products.
Minor packaging wear due to transit (such as outer box dents) does not qualify as damage
Claims made after the reporting window will not be accepted
Product dissatisfaction or allergic reactions do not qualify for returns
Zenvica reserves the right to verify all damage claims and make the final decision regarding replacements or resolutions. Any misuse of this policy may result in claim rejection.