1. What is Zenvica?
Zenvica is a modern skincare brand focused on gentle, effective, and clean formulas designed for clearer, softer, and naturally glowing skin. Our products combine science-backed ingredients with balanced pH to suit all skin types, including sensitive and acne-prone skin.
2. How do I use Zenvica products?
For best results, follow the instructions on each product label. Typically, cleanse your skin first, then apply the recommended product in the morning and/or evening. For any specific concerns, you can combine products as directed in our routine guides.
3. Are Zenvica products suitable for sensitive skin?
Yes. All our formulas are designed to be gentle and non-irritating. We avoid harsh chemicals and use skin-friendly ingredients to maintain balance and comfort.
4. Do you test on animals?
No. Zenvica is a cruelty-free brand. None of our products or ingredients are tested on animals.
5. Can Zenvica products help with acne or blemishes?
Our products are formulated to support clearer skin and improve texture. Individual results may vary, and for severe conditions, consult a dermatologist.
6. What ingredients are in Zenvica products?
We use high-quality, clean, and science-backed ingredients. Each product lists full ingredients on its packaging and product page for transparency.
7. How do I place an order?
You can order directly from our website. Select your product, add it to the cart, and proceed to checkout with your billing and shipping information.
8. What payment methods do you accept?
We accept major credit/debit cards, digital wallets, and other secure online payment options listed at checkout.
9. How long does shipping take?
Shipping times vary by location. Standard shipping typically takes 5–10 business days. Tracking information will be provided once your order ships.
10. What is your return and refund policy?
Products eligible for return must be unused and in original packaging. Refunds or exchanges are processed according to our Return Policy. Please see our Returns page for details.
11. Can I use Zenvica products with other skincare brands?
Yes. Our formulas are designed to work well alongside other gentle, non-conflicting products. Always patch test new combinations if you have sensitive skin.
12. How can I contact Zenvica for support?
You can reach us via email at zenvicaindia@gmail.com . Our support team is happy to help with questions about products, orders, or skin concerns.